When you set up the main passcode that you will use to enter oneSafe, you are given the option of defining two secret questions. These questions allow you to reset your passcode in case you forget it. Each time you set up a new passcode you will need to define these security questions again.
If you want to set up your two security questions without changing your passcode, go to “Settings” and hit “Change unlock code.” Then, when you come to enter your “new” passcode, just enter the same one you’ve been using. You will then get to the screen that allows you to set up your two secret questions.
If you haven’t defined any secret questions and you forget your oneSafe passcode, you will not be able to retrieve it. We do not store your oneSafe entry passcode for security reasons. So if this is the case, you will need to delete the app and reinstall it.