If the app is frozen, restarting it is likely to solve the issue. This is very easy to do.


Restarting oneSafe for iPhone and iPad and oneSafe Photos

  • Double click on the home button of your iDevice. This will bring up the “multitask” view. Hold the screenshot of oneSafe and swipe up to force it to close. The screenshot will fly off the screen and oneSafe will close.


  • You should be able to start oneSafe normally now.

Please let us know via our Contact page if this does not fix the problem.


Restarting oneSafe for Mac

There are several ways to close and restart oneSafe for Mac.

1. Quit oneSafe

In the menu bar at the top of the screen, click on “oneSafe” > “Quit oneSafe.”

Screen Shot 2013-06-28 at 3.42.43 PM



2. Command-Q

Use the shortcut to quit oneSafe by hitting ”Command” (⌘) and “Q” on the keyboard at the same time.


3. Force Quit

In the menu bar at the top of the screen, click on the “Apple” icon at the far left, then choose “Force Quit.”  Select “oneSafe” from the list of apps that appears, then click on “Force Quit.”

Screen Shot 2013-06-28 at 3.43.43 PM


Leave a Reply

Your email address will not be published. Required fields are marked *