If the app is frozen, restarting it is likely to solve the issue. Doing so is very simple:
- • Double click on the home button of your iDevice. At the bottom of the screen, a list of all the applications running on your iDevice will appear. You can slide this list left and right to see all the app icons. Find the oneSafe icon.
- • Press and hold the oneSafe icon. All the icons will start to wiggle and a red “stop” button will appear on the top left-hand corner of each icon.
- • Press this “stop” button on the oneSafe icon and you’re done! You should be able to run oneSafe normally now.
Please let us know via our Contact page if this does not fix the problem.